Business Writing Essentials

In Business Writing Essentials you learn the secrets of great business writing to impress your boss and keep your customers happy!

You get:

• Templates for the most common business situations
• Guidelines for accurate punctuation, spelling and layout
• Easy-to-follow advice for correct style and tone

Plus... all the phrases you need for everyday correspondence at your fingertips.

This book is packed with hundreds of examples and dozens of ready-to-use letter and email templates covering:

• Asking for advice
• Asking for clarification
• Asking for confirmation
• Asking for information
• Autoresponders
• Bad news and threats
• Booking a hotel room
• Complaining and apologising
• Condolence
• Confirming orders and prices
• Giving information
• Good news
• Invitations
• Making an appointment
• Making requests
• Replying to requests
• Sales offers
• Thank you letters

Who is this book for?

Business Writing Essentials is ideal for anyone who needs to improve their business writing skills quickly and easily. Both American and British spelling and punctuation are included.