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Difficult Conversations: How to Discuss What Matters
EN
Lengua, Lingüística y Escritura il y a 5 ans 3022
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Descripción
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving
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Nota : Este documento digital es presentado por Phenomny Books. Está destinado para uso estrictamente personal y no puede venderse bajo ninguna circunstancia.
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